Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
наушниками доволен заказывал из росии задержек не было товар отправили на второй день упаковка хорошая продавец общительный на интересующие мне вопросы ответ получал сразу продавца рекомендую
Delivery time within 7 days, can easily connect with the mobile phone.
I am very happy with the product. The only downside to the product is that, unlike the very nice bass, the mid and the highs are not very clear. But for the price I am very satisfied. To future customers: You can tune the sound by using an equalizer (in your phone or whatever you are using) - which you need to download.
problema com a entrega. comprei 2 produtos e só recebi 1. enviaram um embalagem com só 1 produto e na nota constava q estavam os dois na mesma embalagem .
Polecam produkt pierwsza klasa
It works perfect. The sound quality is not spectacular but for the price q has you cannot order more. It's worth it.
Заказываю второй комплект. Очень нравятся, удобно сидят. Баса нет, но в остальном все отлично!
ürün çok iyi ve kaliteli 3. ürünü aldım çok kaliteli firma kesinlikle tavsiye ediyorum vaat edilen süreden çok önce geldi teşekkürler SANLEPUS
The headphones were delivered in 3 days. Delivery was Russian: From Moscow to Kazan. Everything came in perfect condition. The volume of the headphones is amazing very nice. To the touch are very pleasant and on the ears sit quite comfortable, do not press and do not fly. Connect quickly and problems with them does not arise :) The case is normal absolutely. I ordered a case with a screen, I did not regret it, because it is very convenient that it will show the charge of my headphones. Came headphones already charged-there was 98% charge. In addition, the store put a small note with gratitude about the purchase-trifles, but nice :) the courier brought the parcel straight to the house. They called in advance about the delivery, talked about the time and whether it will be convenient for me to pick it up. I took headphones for running, I think that they will be very convenient when running and doing sports. Noise reduction also surprised me, do not hear foreign noise, the voices of other people when listening through headphones. Thank you for such high-quality and cool headphones❤
It looks great. But I haven't had time to play yet.
The order reached a week with delivery by courier. Inside everything is whole, connected quickly. Both headphones work clearly, the sound is clear. I recommend to buy)
The battery life = 8 hours however the case only has a little over 1 charge in it so does not meet the description. The bluetooth distance is decent, but when close sometimes fades in and out. There seems to be a weird power saving feature which means that there are weird 1 second gaps occasionally which cuts off words in audiobooks. The sound is average and the bass is not very strong. All in all though this is a decent light weight simple mid to low quality earphone. You are still getting very good value for the low price so value for money is pretty good here. I am still happy with my purchase and have 2 of them.
Ну наконец-то,наушники просто супер!Для меня было главным-посадка в/на ушах и длительность воспроизведения.На многих наушниках представленных на Али,наушники имеет не правильную конструкцию,головка динамика(бобышка с резинкой(амбушюром)),не попадает в слуховой канал,а упирается в ушную раковину,поэтому наушники болтаются и звук плохой.На этих всё огонь,плюс головка вращается(сядут на любые уши),дужки мягкие и тоненькие,в итоге посадка плотная.Пришли полностью заряженными,первый день проработали-7.38 час.,полная зарядка от кейса-3 ч.,ловят через кирпичную стену(2кирпича) на 10 м.,звук норм,собеседника слышно отлично,а вот он меня-как в ведре........,качество исполнения отличное,кнопка механическа(прикрыта резиновым пятаком-что гуд),качелька громкости тактильно ощутима и срабатывает четко.Я оч.даволен,советую без балды!!!))))
Quality recommended price, you have what you pay. Good bluetooth signal, sound acceptable. Happy with the purchase. It came to Me in 3 days.
The order came super fast to cd Juárez Chihuahua, they need to be used longer to see if it works, but until now very happy with the store, I always knew where the package was.
First impression is good, easy to operate, good store's explanations (video), good packing and 2,5 weeks delivery
Пришли очень быстро. Коробка и сами наушники сделаны хорошо, кнопки все физические, лично мне так больше нравится. Разъём Type-C. Теперь по звуку: громкость даже выше чем нужно, для меня комфортно меньше половины., по качеству сильный уход в низы, вроде и средние и высокие частоты есть, но басы прям преобладают. Очень напоминают колонку Tronsmart T6 которая и звучит неплохо но долбит низами. Пришлось настраивать эквалайзер чтобы средние и высокие частоты поднять. Блютуз сигнал стабильный, расстояние достаточное. Как гарнитура работают хорошо, громкость опять же высокая, и микрофон достаточно чувствительный, собеседник тебя слышит хорошо. В целом вполне достойный вариант.
Very well kept on the ears when doing sports and loads, the quality for such a price is generally at altitude