Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buen producto buen sonido.
Entrega super rapida, chegou em 17 dias. bem embalado. Não sei se o som é bom porque darei de presente e nao testei, mas abri a cx e veio tudo certinho e o material é bom. Vendedor ótimo, responde rapido.
good earphones in decent price.
Tal cual lo esperaba, gran calidad de audio, la cancelación a mi parecer funciona bien, no es la mejor pero por lo pagado encuentro que es excelente. Lo malo, se demoro mucho en llegar a mis manos, error de correos de Chile eso sí. Compré el 30/12/20 y llegó hoy 10/03/21
Top ballad GLR! Is not a XM3/4 but po I put it seems that to another world. Neighbors helped with the noise workmanship
Everything works. I recommend the store.
Sound quality is very good, please me quite. Construction is OK, although almost all plastic, is beautiful. Just thought right side buttons gives feeling be fragile. Bluetooh very good, the connection is good and has good range. The head is right, is not loose not press too, is enough to muffle good part of external sounds. Handling very easy. Battery lasts very long lasting. Bag that came is a very good material and nice touch. A downside is that answer the call by the headset button has worked right. Seller sent the next day. Seller could have more neat in packing, sent the original only wrapped in plastic box, so come and wrinkled.
Seller and fast. Product met expectations. Recommend
Great value Bluetooth headset with active noise cancelling. Audio sounds nice, with a bit of that extra bass. Definitely would reccomend them. Shipping was quick too, and it arrived in its original box. Very neatly packaged!
Top
To be honest, then the headphones are full, Q30 at times better. And these are very not neat and their price is not worth it. The sound is normal, but not more than that. Connector micro, I hoped that yuesbisi, therefore, will not live for a long time. Honest price for them dollars 20-25 no more. I wouldn't buy shit.
Very good phone, muffles sound. Not the first purchase it. Also is very beautiful also The blue is beautiful ..... . ..... .. .............................................................................
-Great quality, clean and good bass and a great finish, muffles outside noises. I am very satisfied, have a JBL 500 and this Anker is better.
Phone wonderful, best antirruído ever had. Cost/Benefit
Amazing quality! Sound-excellent!!! Very satisfied with the purchase! Thank you store!
Got it right!