Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 15.01.21, took from mail 26.01.21 in Israel the city of Carmiel. Quality at first glance worthy, let's see how it will last) I recommend to everyone this store and this product.
Come really quickly and looks like is good quality. Thanks you
Great glass! Delivery 3 weeks, packed well, in foam, nothing beat, purchase is happy, I recommend! With the store did not communicate
Good quality! But I made a mistake with the color ordered with a white strip (
Excellent!
Finally!! Glass came, normal
Пришло стекло в отличной упаковке,шло долго 2 мес ,обычно быстро приходило ! Всем советую продавца!
Looks great, a set of napkins in such a large package. Delivery about 3 weeks. Price/quality are the same.
Хорошее, качественное стекло. Отлично упаковано, в комплекте идут салфетки и наклейки для избавления от пылинок. Пока приклеивала, поднимала стекло два раза - все отлично легло) В отличие от стёкол других продавцов это намного толще. Посмотрим, как будет в эксплуатации. Дошло за 2 недели до Челябинска, на почте несколько посылок сформировали в одну, благодаря этому сменилась служба доставки и трек код стал отслеживаться. Рекомендую к покупке:)
The product was delivered open and with tape, but inside it was complete and everything was fine.
It's only taken 10 days! It looks really good!
The goods came quickly, the instructions were not what to do and how to glue. Thank you yutubu. In general I liked it. In general, I squared quickly and without mat
The glass is good, I still pasted it. But it looks good.
Looks great. Not aplicated yet, but seems to be quality product, worth to buy. On the other hand, the delivery sucks. Too long - almost 8 weeks to CZ. The store should consider to change the shipping.
The order went 2 months, it's long, but the quality of the glass pleased. Seller recommend
Very pleased with the glasses, everything came up, delivery 15 days! The store is good, I will definitely order more!
As always, everything is fine. Come to Instagram on @ my_looks_for_you _. There I show all my images and leave links to all things.
All the norms I order not the first time all quickly ordered in 26.11 received 8.12 all corresponds to recommend.
All is well. Looks good glass. It is pasted on hard plastic and it is a plus for transportation. Napkins in a beautiful package. But plus I'm only like this. If you compare with glass for half the price then there is no this plastic and napkins easier, but the main thing is the glass)))) if you look at the side then the glass for the floor of the price is the same thickness. In the photo, the comparison.
Not the first time I order protective glasses from this store! Deliver quickly, packed reliably! And in the sock they showed themselves Superski! Included are napkins and stickers for dust. I'm already sticking up! So I safely recommend))