Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One ear was broken
These wireless buds are awesome for the price. I've dropped em numerous times, had em accidentally left out in the rain, got them sandy - still work! On to my third pair as I keep losing them though wahhh
Excelente produto. Ele realmente faz tudo que estava descrito. Adorei!
Наушники отличные! Не смотря на то, что крышки у них нет, сидят в кейсе отлично!(выпадут только если хорошенько ударить) Звук громкий и басисты. Оправдывает все ожидания. За свои деньги отличный вариант! Но продавца не советую! Уже очень долго медлил с доставкой, все скидывал на китайский новый год, но у других продавцов с этим проблем не было!
Took 33 days to arrive the reef, bought two units and were declared in 5 dollars. The product arrived well packaged and authenticity code in verse. Although am trying to contact the store to solve other backlogs and they respond…
They finally arrived after 5 months, just like the description
Delivery 3 weeks to the Nizhny Novgorod region, came one charged in the second Sever, charged and from the case-earned. Right wheezes at max volume, microphone for triple. I liked my wife so 5 stars. As for me, this is another Chinese shit.
The instruction in Chinese, in ustrrrivoye another to understand, you need to ask knowledgeable people. so far there is no such possibility
Ótimo fone! Recomendo!
Perfect product, and well packed
I ordered these headphones for the third time. The first times were excellent. This time unfortunately the delivery was long and unfortunately the charger does not work. Headphones do not charge.
good product, fast shipping
Everything okay with the store and item
For 1000 rubles class headphones