Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine. Glass norms. The edges are curved. The destination was less than a month away. Ordered at 11.11. I advise the store.
Delivery a couple of weeks. The foam box is solid, the quality is good with sight
Great case. The order is satisfied! I also ordered glasses in another store, but all came in one package. Thank you to the store.)
25.10 ordered, 19.11 came and in one package two parcels (cool). With the store did not communicate with the order sent out like quickly, did not track the track well, I'm not surprised. The product came in integrity and fully corresponds to the description. I will order more in the future.
Goods received. Very well packed in пенопластовую box. The kit contains glass and two wipes wet and dry. A little more than a phone.
I did not paste it, but it looks good!
Delivery 3 weeks in Rostov on Don. The glasses are good. I ordered the same earlier. Description correspond. Recommend.
Good quality glass, recommend
Up to Taganrog, the glass was 20 days. Everything has come. Approached 11 Apple well. For how much is enough-I do not know. Product and store recommend!!!
Excellent product! Not counting the care that the selling had to send the product, perfect!
Came all whole, packed very well, in a foam box. Looks very impressive. It came quickly, the order combined with other orders, took everything in 5post!) the other day I will glue, I will add feedback
Snug fit, quality, fast delivery. Fits well on iPhone 12Pro.
It went for a long time, but it was packed soundly) I did not check the quality.
Delivery to St. Petersburg in a week, considering that 12 iPhone only came out, this is a chic delivery time, the edges are smoothed, the hole is one that is a plus. Everything corresponds to the model.
the screen protector fits my phone great (iPhone 12 Pro). it came in reasonable time along with other accessories I'd ordered. can start using my phone as normal now!
Until I installed it. Packing excellent
Шла очень долго, почти 2.5 месяца, стекло целое, две протирочные салфетки. Пока не клеил.
I order not for the first time. Very happy. Booking glass is wonderful. Keeps long. And worth a penny. Order do not be afraid. The screen is protected.
Extra high quality product!!! A+++++ class!!! +100500 STARS Rating!!! No any air bubbles during installation!!! I will buy here again!!! SUPER store!!! Fast shipping to Saint Petersburg (Russia)! Highly recommend this seller!!!
Very good! Two weeks to Spain! Just like the picture! Cover the whole screen!