Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://smarterrum.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product shipped immediately, arrived in no time. Works perfectly, excellent light. Three operation modes: 1 light turns on for 15 seconds to pass in front of the photocell; 2 The light is always on a low intensity, and to pass in front of the photocell, increases the intensity at most; 3 Light and always on the maximum intensity. Of course, with the light, the light will not activate. Really happy with purchase, 5 stars to the store.
Fast delivery shine well as the movement respond
Small but with a great light One doesn't work. Send photos
Product came very well packed, all the LEDs came running smoothly. Enough about minutes in the sun, and all were already charged. Seller Not took to dispatch the product.
Lanterns are good, shine bright. Came in 4 days in a box with instructions, delivery from Moscow. The courier brought it home. 3 flashlights shine perfectly, and 1-in the hollow. And it does not turn on at all. I'll open a dispute. In the rest of the purchase is satisfied.
Shine bright, only not large lamps themselves! Got fast
Muito bom, recebi tudo muito bem embalado e funcionando perfeitamente. Foram 16 dias . Veio tudo conforme a descrição.
Well packed, they work well, they give good light. Super fast shipping in 24 h at home.
Three good Merci!
As the description and well packaged
Parcel received in 1 month with precise logistic follow-up. The lamps were very well packaged, well protected. They are powerful and light perfectly. They conform to the description and photos of the store. I recommend it.
Ordered 4 pieces. It all came, but one did not work it turned out that it was completely discharged. without sunlight, the battery is not enough for a long time. There are no identification labels on the battery itself. On the street in the frost-10 works. Of course, there's not much light to open the door. In photo 2.73, this gives out the solar panel.
Great Product quality Perfect Description Perfect Lighting Fast Delivery
Enorme hoeveelheid licht netjes verpakt snelle levering mooi design
They look good and light up with enough power, time will say
Delivery in 3 days, superb. The fastest order of all time. Communication with the store is not existed. After completing the buy, ordered to change color and he did not answer.
Good lights, turned out to be a little less than expected. Shine bright enough, in the photo it is difficult to convey. Delivery almost a month to Belgorod.
Chic lights, work even in minus 34, the motion sensor is triggered, worked for two weeks, no comments, turn on and off from the button, there are different modes of operation,
Excellent lights, bright enough, the sensor works (I'll check the sensitivity a little later when I hang), the safety ring from the power button is easily removed, one led is not enough on the side panel. Let's see how the winter will survive.
The solar lights came in. I was very worried that they will be dull, but no!!! Excellent shine, very bright, very. I ordered 4 lamps, for a plot outside the city. I'll order a couple more. Excellent lamps, burning on motion. Product and store recommend.